Frequently Asked Questions
Everything you need to know about your Jetson ride and our services.
How long does shipping take for my electric scooter or hoverboard?
Standard shipping typically takes 3-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for Jetson products?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in new, unused condition to qualify for a refund.
Are Jetson products covered by a warranty?
Yes, all new Jetson products come with a 1-year limited warranty that covers manufacturing defects. Please register your product on our site to activate your coverage.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer flexible financing options through Affirm and digital payments via PayPal.
How do I know which ride is right for my age and weight?
Each product page features a 'Specifications' section that lists the recommended age range and maximum weight capacity. We recommend following these guidelines for the safest riding experience.
Where can I find replacement parts or chargers?
Official replacement parts, including chargers, batteries, and tires, can be found in the 'Accessories' section of our website. Ensure you match the part to your specific model name.